Frequently Asked Questions

Everything you need to know about shopping at Norman's Hallmark

What is the standard shipping timeframe for online orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return policy for gifts and ornaments?

We accept returns of unused, unopened merchandise in its original packaging within 30 days of purchase. Please note that personalized items and seasonal clearance goods are final sale.

Can I use my Hallmark Crown Rewards points online?

Yes, you can earn and redeem Hallmark Crown Rewards points on qualifying purchases. Ensure you are logged into your account or provide your rewards number during checkout.

Do you offer gift wrapping services?

We offer a variety of premium gift wrap options and greeting card attachment services at checkout to make your gift-giving experience seamless.

What should I do if my item arrives damaged?

We take great care in packaging fragile items, but if an item arrives damaged, please contact our customer service team within 48 hours of delivery with a photo of the damage for a replacement or refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Hallmark Gold Crown gift cards.